Hall-research VSM-I-A-4-JA4 Bedienungsanleitung PDF herunterladen (Seite 25)

Genesis™ Series 4x4 AV Matrix Switches

7. Troubleshooting

There are no field serviceable parts or circuits in the device. Opening the device will

void the warranty. If you think the device is malfunctioning, please contact Hall

Research.

7.1 Contacting Hall Research

There are no user serviceable parts in the device. Opening the device will void the

warranty.

If you determine that your Genesis™ Matrix is malfunctioning, do not attempt to repair

the unit; instead, contact Hall Research Technical Support at 714-641-6607.

Before you do, make a record of the history of the problem. We will be able to provide

more efficient and accurate assistance if you have a complete description.

7.2 Shipping and Packaging

If you need to transport or ship your unit:

• Package it carefully. We recommend that you use the original container.

• Before you ship the units back to Hall Research for repair or return, contact us to

get a Return Authorization (RMA) number.

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